Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as “the Company”, “We”, “Us” or “Our”) refers to WCS DESIGN AND RENOVATION SDN. BHD. 202501012396 (1613810-D).
“Goods” refers to the items offered for sale on our Service, including wallpaper, wall décor, home décor, and ornaments.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to WCS DESIGN AND RENOVATION SDN. BHD., accessible from our official website and communication channels.
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Shipping Coverage
We currently only ship within Malaysia. Orders placed from outside Malaysia will not be processed.
We serve customers throughout all regions in Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
Shipping Fees
We offer free shipping on all orders, regardless of order value or delivery location within Malaysia.
There are no hidden charges, handling fees, or minimum purchase requirements.
Processing & Delivery Time
All orders are processed and shipped within 7 business days from the date of order confirmation.
Once your order has been shipped, you will receive an email or message notification with tracking information (if applicable), allowing you to monitor your delivery progress.
Please note that occasional delays may occur due to public holidays, logistics disruptions, or unforeseen circumstances beyond our control.
Delivery Methods
Goods are delivered using trusted courier partners or logistics providers chosen at our discretion. Deliveries can be made to residential, commercial, or industrial addresses, provided that the address details are complete and accessible.
Please ensure your shipping information is accurate during checkout.
We are not responsible for delivery failures or delays caused by incorrect or incomplete address details.
Delivery Issues & Reattempts
If a delivery attempt is unsuccessful due to recipient unavailability or other reasons (e.g., restricted access areas), our courier partners may reattempt delivery or contact you directly to arrange an alternative delivery solution.
Changes to Shipping Policy
We reserve the right to amend or update this Shipping Policy at any time without prior notice. Any modifications will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding shipping, please contact us at:
Company: WCS DESIGN AND RENOVATION SDN. BHD.
Registration No.: 202501012396 (1613810-D)
Email: wcs_designdecor@outlook.com
Phone: 011-2070 3346
Address: 21A, Jalan Austin Height 7/58, Taman Mount Austin, 81100 Johor Bahru, Johor