Overview
At WCS DESIGN AND RENOVATION SDN. BHD., your satisfaction is our priority. We strive to provide a smooth and reliable shopping experience. We understand that plans may change, so we’ve outlined a simple and transparent order cancellation process below.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed, packed, or shipped.
Once your order has been packed or dispatched, it can no longer be cancelled.
If your order has already been shipped, please refer to our Refund & Returns Policy for further assistance.
How to Request a Cancellation
To request a cancellation, please contact us immediately:
📧 Email: wcs_designdecor@outlook.com
Subject Line: Cancellation Request – [Your Order Number]
Please include the following details in your request:
Your full name
Order number
Reason for cancellation
Our team will review your order status and notify you if the cancellation is possible.
Refunds for Approved Cancellations
If your cancellation request is approved, a refund will be issued via your original payment method.
Please allow 5–7 business days for the refund to be processed, depending on your bank or payment provider.
Exceptions
We may reject a cancellation request if:
The order has already been processed, packed, or shipped.
The request is made after the 24-hour cancellation period.